About these terms
These terms apply to your use of the GG Sparkle website. They explain the website enquiry process and acceptable use. A cleaning quotation or service agreement may contain separate terms that apply to the work you book.
Enquiries, quotations and bookings
The contact form, telephone links and WhatsApp option allow you to enquire about services. A submission acknowledgement confirms receipt of the website request only. A preferred date, time or frequency is a request, not a reserved appointment. A booking requires GG Sparkle to confirm the scope, price, availability and applicable service terms with you.
Website guidance, example checklists and pricing factors are general information. They are not a fixed quotation or a promise that every listed task is included. The written quotation or agreement should identify the areas, tasks, exclusions, supplies, schedule and any additional charges.
Information you submit
Provide accurate contact details and only information you are entitled to share. If enquiring for an organisation or someone else's property, ensure you have authority to do so. Do not send confidential access instructions or sensitive documents through the initial enquiry form. Our Privacy Policy explains how enquiry information is handled.
Service arrangements
Payment terms, cancellations, rescheduling, access, supplies, additional work and any specific service commitments must be agreed for your booking. This website does not establish a universal cancellation charge, deposit requirement, refund rule or satisfaction guarantee. Raise changes or concerns directly with GG Sparkle so the applicable arrangement can be reviewed.
Acceptable use
Do not use the site to submit spam, fraudulent requests, unlawful content or information that infringes another person's rights. Do not attempt unauthorised access to the enquiry dashboard, interfere with the service, bypass security controls or distribute malicious software. We may restrict abusive requests or access to protect the website and its users.
Content and images
Website text, branding and imagery may be protected by intellectual-property rights. You may read and share links for personal or business reference. Obtain permission before reproducing substantial website content or using the GG Sparkle logo commercially. Illustrative cleaning images show service concepts and should not be treated as evidence of a specific completed job or staff member.
Information and external services
Articles provide general planning information and do not replace a site-specific assessment, manufacturer's instructions or professional advice where needed. External links, including WhatsApp and Facebook, are operated by third parties. Their availability and terms are outside GG Sparkle's control.
Website availability and your rights
We aim to keep website information useful and the enquiry route available, but errors, interruptions or updates can occur. Confirm details important to your booking directly with GG Sparkle. Nothing in these website terms removes rights or remedies that cannot lawfully be excluded.
Updates and contact
Changes to these website terms will appear on this page. They do not automatically change an existing signed service agreement. Questions can be sent to ggsparklesvc@gmail.com or raised by calling +1 825-771-0290.